Refund policy
Our Policy lasts 30days.
If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
RETRUN INSTRUCTIONS
Because we are not liable for lost or damaged shipments, we recommend tracking and insuring all returned items.
To complete your return, we require proof of purchase.
There are certain situations where only partial refunds are granted(if applicable)
Any item not in its original condition, damaged or missing parts for reasons not due to our error.
REFUNDS (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.We will also notify you of the approval or rejection of your refund. If you are approved, then you refund will be processed and a credit will automatically be applied to the original method of payment within a certain amount of days.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
we only replace items if they are defective or damaged. If you need to exchange it for the same item, send u s an email at info@lucamar.com and send your item to 8a Glanton St West Hindmarsh 5007 Adelaide Australia.
SHIPPING
To return your product you should mail your product at the above address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non- refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.