Our return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Return Instructions
We recommend using a tracked and insured shipping service for all returns, as we are not responsible for items that are lost or damaged during return shipping.
To complete your return, proof of purchase is required.
Partial Refunds (If Applicable)
Partial refunds may be granted in certain situations, including:
◦ Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Refunds (If Applicable)
Once we receive and inspect your returned item, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Sale Items
Unfortunately, only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@lucamar.com and send your item to the following address:
Lucamar
8A Glanton St
West Hindmarsh SA 5007
Adelaide, Australia
Shipping
To return your product, please mail it to the address listed above.
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.